Model
The Hibiscus fabric, made in Italy, provides a soft and stretchy feel that perfectly adapts to your shape.
Made of 78% regenerated nylon and 22% elastane, this bikini top is ethically produced in Indonesia.
To preserve it, hand wash in cold water and dry in the shade.
MANUFACTURING
- Our swimsuits are made in Indonesia, in a responsible and ethical workshop, consisting of a small team of 20 people.
- Each swimsuit is handcrafted with a constant attention to detail to ensure impeccable quality.
- Once production is complete, our swimsuits are sent to our facilities in France, where they are meticulously checked before shipping.
- Finally, each order is carefully packaged and shipped to you, providing an unforgettable online shopping experience.
DELIVERY
Shipping Prices and Delivery Times
Please note that we have a 2 business day processing time for preparing your order.
Mainland France:
| Type | Delivery Time | Price |
|---|---|---|
| Colissimo (to your mailbox) | 2 business days | €7.50 |
| Colissimo (to a relay point) | 2 business days | €5.50 |
| Mondial Relay (to a relay point) | 3 to 6 business days | €5.50 |
Overseas Territories and European Countries:
| Type | Delivery Time | Price |
|---|---|---|
| Colissimo | 5 to 12 business days | €14 |
| Express | 2 to 7 business days | €30 |
International:
| Type | Delivery Time | Price |
|---|---|---|
| Standard | 5 to 20 business days | €15 |
| Express | 2 to 7 business days | €40 |
Please note that delivery times may vary depending on the destination.
PURCHASE CONDITIONS
HOW TO REQUEST A RETURN?
Go to your customer account and submit a return request.
Once the return is approved by our team, we will send you all the necessary information to process the return.
HOW LONG DO I HAVE TO RETURN MY ITEMS?
In accordance with the law, you have a 14-day right of withdrawal from the receipt of your order.
If 14 days have passed since you received your package, unfortunately, we cannot offer you store credit or a return.
WHAT ARE THE CRITERIA FOR A RETURN?
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
WHICH ITEMS ARE NON-EXCHANGEABLE OR NON-REFUNDABLE?
- Gift cards
- Dirty or stained items
- Items purchased during sales or with a discount
- Shipping fees
To complete your return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
WHICH ITEMS WILL NOT BE ACCEPTED FOR RETURN?
There are certain situations where only partial store credit or refunds are granted (if applicable):
- Any item returned more than 14 days after delivery
- Dirty or stained items will be automatically sent back to the customer
WHAT HAPPENS ONCE THE ITEM IS RETURNED?
Store Credit (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your store credit/refund. If approved, your store credit will be processed, and you will receive a voucher or refund within 10 days.
HOW LONG UNTIL I RECEIVE A RETURN CONFIRMATION EMAIL?
If you have not yet received your store credit, please contact us by email at sav@gringaswimwear.com.
HOW LONG UNTIL I RECEIVE MY REFUND?
You will be refunded after the item is received and inspected at our warehouse. This process may take up to 15 days.
ARE SALE ITEMS EXCHANGEABLE OR REFUNDABLE?
Only regular-priced items can be exchanged for store credit or refunded. Unfortunately, sale items cannot be exchanged or receive store credit.
WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM?
Please contact us by email at sav@gringaswimwear.com as soon as possible.
WHAT ARE THE CONDITIONS FOR EXCHANGES?
Exchanges have not been accepted since October 27, 2022. Due to our limited stock, we are unable to guarantee quality exchanges. For returns, you can choose between a refund or store credit so that you can place a new order on our website.
WHERE SHOULD I RETURN MY SWIMSUIT?
Go to your customer account and submit a return request. Once the return is approved by our team, we will send you all the necessary information to process the return.
DO I HAVE TO PAY RETURN FEES?
You will be responsible for paying your own shipping costs for returning your item. Shipping fees are non-refundable. If you receive store credit, the return shipping costs will be deducted from your credit.
HOW TO SECURE THE RETURN OF PRODUCTS?
If you are shipping an item worth more than 75 euros, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
WHAT SHOULD I DO IF MY PACKAGE WAS STOLEN OR LOST?
Gringa Swimwear cannot be held responsible for any theft or loss if the tracking number indicates that the package has been delivered to the shipping address.
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