Returns
RETURNS
Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
Non-returnable items:
* Gift card
* Items purchased during sales or with a discount.
* Shipping fees
To complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only partial assets are granted: (if applicable)
* Any item that is not in its original state, is damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.
Assets: (if applicable)
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or refusal of your credit note.
If you are approved, your credit card will be processed and you will receive a voucher, up to a certain amount of days.
Overdue or missing assets: (if applicable)
If you have not yet received an email, please contact us on instagram @gringa_swim (response within 48 hours), or by email gringa.swimwear@gmail.com (response within 7 days).
Items on Sale: (if applicable)
Only items at current prices can be exchanged for a credit note, unfortunately items on sale cannot be exchanged or received assets.
Exchanges: (if applicable)
Exchanges are possible if the item was purchased at full price and is in its original condition and packaging. It must not have been worn or washed. If you need to exchange your article, send us a dm to @gringa_swim (response within 48 hours) or an email to gringa.swimwear@gmail.com (response within 7 days). We will then send you the address where to return your order.
Gift:
If the item was marked as a gift when it was purchased and shipped directly to your home, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the donor has had the order shipped to itself for delivery to you later, we will send a credit note to the donor and they will inform you of your return.
Delivery:
To return your product, contact us on instagram @gringa_swim (reply within 48h), or by email on gringa.swimwear@gmail.com (reply within 7 days), we will send you the address where to return your order.
You will be responsible for paying your own shipping costs for the return of your item. The delivery fee is non-refundable. If you receive a credit note, the return fee will be deducted from your credit note.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you ship an item over 75 euros, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
Non-returnable items:
* Gift card
* Items purchased during sales or with a discount.
* Shipping fees
To complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only partial assets are granted: (if applicable)
* Any item that is not in its original state, is damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.
Assets: (if applicable)
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or refusal of your credit note.
If you are approved, your credit card will be processed and you will receive a voucher, up to a certain amount of days.
Overdue or missing assets: (if applicable)
If you have not yet received an email, please contact us on instagram @gringa_swim (response within 48 hours), or by email gringa.swimwear@gmail.com (response within 7 days).
Items on Sale: (if applicable)
Only items at current prices can be exchanged for a credit note, unfortunately items on sale cannot be exchanged or received assets.
Exchanges: (if applicable)
Exchanges are possible if the item was purchased at full price and is in its original condition and packaging. It must not have been worn or washed. If you need to exchange your article, send us a dm to @gringa_swim (response within 48 hours) or an email to gringa.swimwear@gmail.com (response within 7 days). We will then send you the address where to return your order.
Gift:
If the item was marked as a gift when it was purchased and shipped directly to your home, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the donor has had the order shipped to itself for delivery to you later, we will send a credit note to the donor and they will inform you of your return.
Delivery:
To return your product, contact us on instagram @gringa_swim (reply within 48h), or by email on gringa.swimwear@gmail.com (reply within 7 days), we will send you the address where to return your order.
You will be responsible for paying your own shipping costs for the return of your item. The delivery fee is non-refundable. If you receive a credit note, the return fee will be deducted from your credit note.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you ship an item over 75 euros, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.